Vital emergency or "bobology", psychological suffering or simple practical question, the agents of the emergency call centers are the first witnesses of our distress, the first ears that capture and calm our anxieties. Filmed as a fiction, "Emergencies, life at the end of the line" highlights the human aspect, favors emotions: tension, urgency, nervousness, exhaustion but also joy and relief. From the first words to the gestures that save, immersed in the ordinary daily life of these extraordinary professionals.