Each episode of this fascinating series showcases the highs and lows that passengers and crew face behind the scenes of Southwest Airlines. Follow Southwest Airlines pilots, flight attendants, and airport employees as they hear heartwarming passenger stories and experience occasional outbursts, weather-related anxiety, and heightened security measures all while trying to meet everyone's urgent timetable. A&E Network brings the viewer behind the counter, onto the tarmac, and into cockpit for this real-life series.